Client Sector Experience

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kgb_ has broad experience in a wide range on industries including:

Few organizations face a more competitive market than today’s’ mobile and telephony players. kgb_ is working with leading brands to help them meet ever increasing customer needs while meeting the operational challenges of call volatility and seasonal volumes peaks. kgb_’s clients in mobile & telecoms include Vodafone, Orange, O2, Tesco Mobile, The Carphone Warehouse, BT and Magnet.

In deregulated environments utilities are under increasing competitive pressure to hold onto market share while complying with the demands of ever more stringent regulation and market monitoring. Delivering compelling sales propositions alongside exceptional service is a pre-requisite for success

kgb_ has been the primary outsourced contact centre for Bord Gais since 2000. Our partnership won ‘Best Customer Service Delivery’ in the 2006 Irish Customer Service Awards and was nominated in four other categories. We have also delivered some tactical support solutions for British Gas

Customer satisfaction and loyalty is a key issue for the financial services industry where the emergence of new direct players and online players in challenging the supremacy of traditional institutions. kgb_ is helping its financial clients create market differentiation and customer loyalty with outstanding service quality. kgb_’s financial services clients include: First Active and Ulster Bank

Entertainment and tourism organizations are under pressure to lower operational costs while broadening the channels through which customers can interact and transact. Maintaining active sales and service operations across online and phone based channels, frequently across several geographies, drives strategic development while the challenge of fluctuating call volumes presents every day operational challenges Conduits tourism clients include BSkyB, Setanta and Tourism Ireland, for which it operates a multi-channel service in six languages, closely linked to the organizations in-country marketing teams

kgb_ provides high quality, dedicated helpdesk and customer contact services for public sector clients. We are keenly aware of the importance of providing, cost effective, accessibility to Public Sector services. Our services are designed to optimize the return on tax-payers spend on call centre services.

We focus on the delivery of right first time solutions, which treat each customer as unique in order to manage their individual requirements.

With the increasing pressure on public sector finances we aim to assist the government with a number of cost effective customer service initiatives.

You have often heard that ‘our health is our wealth’, and kgb_ provides services to minimize the stress of customers who are enquiring about health related products and services. Our emphasis is on ensuring the customer experience is of a high quality at all times and that our contact centre agents are equipped with the tools necessary to resole customer’s queries.

Our services in the healthcare market range from:
Clinical Results Delivery
Location based information
Service enquiries
Appointment setting
Back-office support for healthcare units
Supply-chain support and management

We operate in the healthcare sector providing front-line patient support to pharmaceutical company retail management solutions.