Contact Center Services

kgb_ is a fully integrated BPO company with expertise in multimodal contact center solutions. Through our 13 global brick and mortar contact center locations and our Work@Home network, we handle over 600 million contacts annually.

kgb_ has pioneered the development of a broad range of state of the art information service tools that are delivered across a single platform connecting multiple channels, including the internet (email, chat, social media), SMS/MMS text messaging, mobile and landline phones.

Our portfolio of solutions gives our clients the opportunity to design and implement the most effective, efficient and customer-centric solution to meet their business needs. Our solution set includes:

• Customer Care & Technical Support
• Social Media CRM
• Customer Acquisition/Sales
• Full Account Management
• Customer Retention
• Customer Satisfaction Surveys
• Back-Office Administration
• Business-to-Business
• Co-Source & In-Source

Communication is the key to successful care, so the kgb_ family of solutions has been designed to be flexible, unified and multifaceted, giving our clients the opportunity to interact with customers via their preferred method. Communication tools include:

• Voice
• SMS/MMS
• Email
• Web
• Chat
• Social Media CRM
• Automation – IVR and Speech Recognition

kgb_ maximizes our technological innovations, our experienced personnel and our advanced capabilities to deliver solutions, in any combination, to meet individual client business needs.