TextCare

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Texting is the most widely used data application in the world with 2.4 billion users or 74% of all mobile phone subscribers. As the fastest growing cultural and generational mode of communication, SMS leads mobile messaging with more than 6.1 Trillion global messages sent in 2010. That translates to 200,000 text messages every second.

kgb_ is on the forefront of this growing trend, with over 50 patents, including those with focus on 2-way SMS interaction between businesses and customers. Our technology has helped decrease client costs by up to 40%, and has increased productivity over traditional contact methods, for the same volume of contacts.

As a stand-alone application or integrated with a multi-tiered customer contact strategy, enabling customers to communicate via texting increases channel efficiency, reduces inbound calls, improves customer satisfaction and stimulates longer term loyalty.

TextCare Highlights:

• Promotes a multi-tier, efficient communication care strategy.
• 1-way, 2-way & MMS capabilities.
• Links to Agent Desktop.
• Geographically redundant.
• Keyword search & response.
• Skills based routing.
• Encryption enabled.
• Single and double Opt-In availability.
• Public or Client Data access
• ‘Age’ of inquiry prioritization.
• Customized client logos & client messages.
• Track & archive actions by customer.

‘Non-voice Platform’ General Highlights:

• Unified Media Messaging Platform.
• Social Media Integration.
• Aggregate Multi Channel Information/data in one location.
• Support for Persistent Sessions - same CSR.

Platform Benefits:

• Aggregate & centralize all communications methods.
• Standardize support for disparate mediums.
• Promote higher occupancy levels & multi-medium response handling.
• Improve consistency across the CARE environment.

Communicate with your customers via TextCare and watch the results!