kgb_ Contact

Give your customers the flexibility of posting on Facebook, Twitter, MySpace or via SMS. Whichever social media, automated, or traditional channel they choose kgb_Contact recognizes their identity, funnels their messages into a single profile, and directs them to a single agent station.

kgb_Contact is designed to ensure that all of your customers’ concerns are read, listened to and addressed in near real time, with the availability of voice support for those instances when voice is the most effective response.

kgb_’s years of experience and expertise in handling high-volumes of inquiries assures your customers prompt service. We’ll engage your customers, have a ‘conversation’ and provide a solution, interacting with them via any social media forums or channels that you deem appropriate.

Should you have multiple care concerns that need to be serviced by dedicated teams, our intelligent internal routing system ensures that their messages are handled by the right team from the first moment of interaction. The same system provides configurable levels of tier support as well.

We can build a solution to suit your needs quickly and efficiently, via our comprehensive administration tool that means your program can be managed from a single user-friendly interface. Reports and dashboards can be customized as well, and published in the format you want. Visibility delivered real-time.

Features

• MULTI-CHANNEL SUPPORT
  Social Media Forums, SMS, Voice, and Video


• DYNAMIC CUSTOMER PROFILES
  Customer channel identities consolidated under one profile


• INTELLIGENT ROUTING
  Customers get right answers from the right agents.


• MUTLI-TIER ESCALATION
  Customers get right answers from the right agents.


• DASHBOARDS AND REPORTS
  Customized and real-time


• INFORMATION SECURITY
  128-bit Data encrypted, ISO 27001-certified


• ADMIN TOOL
  Quick and easy system configuration to suit your requirements.

Stay connected to your customers however they choose. Provide real answers in real time and take your customer care focus to an even higher level with kgb_Contact.