Multi-Shoring

kgb_ operates call-centers around the world to service our core operational markets of the US and Europe.

We subscribe to a ‘follow the sun’ approach to global call center provision, which means a service can be managed 24/7 during standard office hours in each region, thereby reducing the costs incurred local, after-hours, service management.

With operations and agents in the United States, Canada, the UK, Ireland, Austria, Switzerland and the Philippines, we work with each client to customize a solution that leverages the most appropriate use of our global network. This approach may involves using a combination of domestic, near-shore and offshore resources to deliver the most efficient and cost effective solution.

Geographic Locations:

• Wichita, Kansas
• Greensboro, North Carolina
• Lubbock, Texas
• San Antonio, Texas
• Vienna, Austria
• Dublin, Ireland
• Cardiff, UK (2 Locations)
• Swansea, UK
• Manila, Philippines
• Santa Rosa, Philippines
• Biel, Switzerland
• Work@Home – United States, Canada, Philippines

As businesses continue to expand global focus, kgb_ is there with brick and mortar and work@home solutions that promote 24/7 coverage using a customer- centric approach.