Flexible Resources

We understand that business never stands still, so we’ll build your solution with the flexibility to keep pace with expected and unexpected changes in both your business and the market environment.

Location Options: With contact center operations in the United States, the UK, Ireland, the Philippines and a dynamic Work@Home force in the United States, Canada and the Philippines, kgb__ offers the global resources needed by our clients. We work with every client to assess business needs, program goals and objectives and as a result we design cost effective solutions that are focused on the most appropriate skill sets and locations.

Blended Solutions: Our global network offers our clients both onshore, near-shore and offshore options from both Work@Home or brick and mortar sites. Ultimately we provide blended solutions that combine the financial benefits of offshore or Work@Home with the security of centralized management and technology.

Dedicated Agents: Our agents are an extension of each client’s operation, highly trained in customer service, educated to understand the client business, and carefully coached to personify the company’s brand values.

Precision Scheduling: The resources dedicated to each client program are managed in real time. Our proprietary planning tool matches volume forecasts with actual performance data at half hour intervals, resulting in more precise staffing thereby promoting a positive customer experience. Our intranet portal PartnerWeb, gives our clients 24 hour access to real time performance data, providing the information needed to efficiently manage the business.

Pragmatic Technology: We take a pragmatic approach to technology, investing in those applications that deliver quantifiable business benefits for our clients. Our teams of IT specialists assess the IT requirements for every program and work in concert with the client, our Operations Team and our Client Services Team to deploy them accordingly. We use best of breed platforms and industry standard components to maximize performance, security and compatibility with our clients’ systems. We understand that business never stands still, so we’ll build your solution with the flexibility to keep pace with expected and unexpected changes in your business and the market environment

Our flexibility offers you the opportunity to serve your customers efficiently, effectively and economically.